5 Things Online Sellers Wish Their Customers Knew

Online shopping with just 'a click of a button' . Sometimes we wish it's as
easy as that!

Contrary to public belief, Online Selling is a daunting job. As it is, we are selling just more than 30 different items and it's already a task too tough. I'm sure other online sellers agree with me when I say, a lot of it has to do with difficult customers. If only our customers know these few things, transactions would be a lot lot smoother:

#1. Reading saves a lot of time, effort and money. 

We put a lot of effort in posting our products on Facebook and on ad sites like OLX or AyosDito, from taking a photo, editing them to make them look appealing, typing the product specs and posting them to ad portals. 

When customers ask the question, "How much?" or "What is the color?", it just drives us a bit nuts. Why? These are basic information, already written on the post. 

"Basa-basa din 'pag may time." lol

If you're on Facebook, take the time to read the description on the right side/
or at the bottom of the picture. You'll see that the price and the product
specifications are already there.

#2. Your name and location are vital information. 

Starting your message with your name and location, helps us label orders correctly. We are also able to save your information in our Contacts making followup messages easier to answer. Letting us know your location also helps us calculate the shipping cost and it helps us identify you from other customers. We understand how these info are personal, but please don't keep your name and location from us, there is just no way we could go about the transaction without them.

#3. When your package is lost or delayed in transit, it is not our fault. 

We understand that it is totally upsetting if your parcel arrives late, so much so if you totally lose it. We can help you track and trace it, but we can only do so much. How the courier delivers the items, is beyond the seller's control. Please understand that we are in no way affiliated with the courier, if something bad happens to your items, we are just as much of a victim as you are.

#4. We won't be able to answer your messages right away but WE WILL. 

We receive a ton of messages everyday. We receive, product inquiries, orders, tracking assistance from FB, OLX or AyosDito customers on a daily basis. And with this we also take care of packaging, shipping, inventory, accounting and resupplying. So you can only imagine the tasks we take on, to make sure everything is in perfect order. We try our best to answer the messages as soon as we can, but most of the time we are inundated with tasks. Please be patient. Flooding our inbox will just make answering your messages more difficult and it delays incoming messages as well.

We multi-task on a regular basis. Together with answering online and text inquiries,
we pack, ship and account orders.

#5. A good customer review goes a long way. 

Leaving a feedback on Facebook or OLX helps us look good to our customers. It helps us gain better reputation and sales. We work hard to give good service, a good feedback helps us do it even better!

This is our facebook page. We are currently rated at 4.5 stars, maybe you can
help us make it a 5? *wink*

We hope you liked what you read. If you are an online seller, share your thoughts on the matter. We'd love to hear it.