Courier Review: LRC Express Courier

Last week, we reviewed LBC, PhilFox and BayadPo Couriers. If you want to read the review, please click here.

Towards the end of last week, we booked a pickup schedule with LRC Express Courier. Our overall experience with them is a 7 on a 1-10 scale with 10 being the best. We gave them that score for of the following reasons... oh wait, here are their quick stats first:

LRC Express Quick Stats:

• Shipping Rate : Metro Manila - 40 Php ; Provincial 90 Php  (Metro Manila Rate includes Rizal Province and Las Pinas)
• Duration : Metro Manila - 1 Day ; Provincial - 1-2 Days
• Online Tracking : No
• Facebook Tracking : No
• Hotline Tracking : Yes (They only have 2 hotlines)
• Text Confirmation : None

Pros:

• Efficient.
• Products are received in mint condition 99% of the time.
• You can book online, or through their Customer Hotline.
• Gives a generous supply of courier parcels and waybills.
• Rizal province, Las Pinas and parts of Laguna are included in their Metro Manila rate
• Can book until 2PM.

Cons:

• Only has 2 customer hotlines and are both busy most of the time.
• No Facebook tracking.
• Waybill number is not the same as tracking number therefore, tracking online is not possible using the waybill number. Tracking number must be obtained by calling the customer hotline.
• Tracking page is not updated.

Website. Their Website is all right. Design-wise, it looks dead (lol) but, it's easy to navigate through. Their tracking page; however, does not update itself at all, even after 3 days from delivery date. The first time we shipped through them was last July 31, but their tracking page still shows zero, zilch, nilch, nada, naught! parcels delivered/ shipped. Take a look...

LRC Express' Home Page looks a bit dull but it's easy to move around in.
Their logo is something a kid would have done on MS Paint (lol).

This is how our tracking page looks like. As you can see it still hasn't reflected all
the parcels we have shipped through them which should be 3 by now.

Their webpage does not have an e-mail or messaging platform. There is just NO WAY to send them feedback or website support tickets. Their site is missing a lot of normal web features. They should at least put up an interactive Facebook page (which, unfortunately, they don't have), it is one way to reach out to their customers and the general online public who want to know more about them.

Booking Process. They support both online and hotline bookings. Online booking is very easy, you are booked for pickup with just a click of a button; BUT there is no e-mail confirmation that your booking has been accepted, unlike BayadPo Courier.

Hotline. The hotline is all right. Their customer service is satisfactory but the wait time isn't. You'll have to dial a couple of times before you reach somebody. Unlike Philfox, LRC Express only has two hotlines, just a landline and a Suncellular no.

Delivery. Their delivery, so far lives up to their promise. One day express delivery is one day indeed. The first time we booked for pickup, the courier driver named Arnold, was happy enough to give us courier bags and waybills, it was a plus! 

Tracking. Tracking is best done calling their hotline. Their website is totally useless for tracking your parcels. Useless, useless, useless! lol   The waybill number is different from their tracking number. Unlike other couriers, the waybill number and the tracking number is one and the same. So this means that there is no way of telling what it is, unless you call the hotline to give them the waybill number so they can trace the tracking number... wow... how about that? Even the tracking number needs to be traced! lol

This is the LRC Express Waybill. It looks very similar to PhilFox's waybill; however
for the LRC Express waybill, the waybill number is not the same as the
tracking number.

That concludes our review for LRC Express. Have you shipped through this courier? If so, let us know your overall experience.